support.kanokla.com

Many customers have asked about their contacts in the old email system. You can still get those contacts, just follow the instructions below to export and import into the new mail system.

1) Type http://mail.kanokla.net in your Internet browser. This will bring up the old mail system log in. Enter your username and password. Also you will need to select under the webmail version box, Advanced (IE/FF), then click the login button.

2) Across the picture menu bar at the top you should find the icon for your contacts. The icon will look like an open book. Click the open book icon to bring up your list of contacts.

3) Again across the picture menu bar at the top, you should see an icon that has an envelope with a arrow pointing to a tan folder. This is the export button. Click the export button. (you may have to turn off your pop up blockers temporarily)

4) Another window will pop up for you to manually download your addressbook CSV file. Click to download your book and save it to your desktop or my documents. (you will need to remember where you saved this file to) You can rename the file if you wish but the default will be something like abook.

5) Open your recent saved CSV file. Here you will need to fix the columns so the new mail system will pull all the contacts in correctly. Move the columns in the order that the new webmail expects, with these exact mixed case headings: First Name, Last Name, Email Address, Street Address, Phone. Omit any other column (apparently the extra columns in this file like Birthday, etc. confuse the import routine) including Street Address and Phone if you're importing primarily email addresses.

6)Next login into the new mail system from www.kanokla.com. Enter your username and password.

7) Once you are logged into the new system, click on the word Contacts. This is located down the left side.

8) This will bring up your contact list and it probably will be empty. At this point click on Import, located in the upper right corner of the Contact window.

9) This open the import window. You will see a box with the Browse button next to it. Click the browse button and go find where you saved your address book from step 4.

10) Once you have your address book selected, click the Import button and your contacts will be loaded into the new system.

If you encounter any problems or need additional help please visit http://support.kanokla.com or call our Help Desk at 877-526-6552.